Exchange & Return policy

General

At Attire by Anam Faisal, we are committed to providing the highest quality workmanship. Whilst we hope you are delighted with your order; we do not offer any return or exchange under normal conditions.

Normal conditions" typically refer to situations where the product is delivered as described, without defects or errors in workmanship, and meets the quality standards set by Attire by Anam Faisal. In such cases, where the product meets our quality control standards and matches the description provided at the time of purchase, Attire by Anam Faisal does not offer returns or exchanges. This policy is in line with our commitment to providing high-quality products and ensuring customer satisfaction.

At Attire by Anam Faisal, every garment is thoughtfully crafted with attention to detail, quality, and individuality. As a brand specializing in made-to-order, customized, and handcrafted couture-inspired fashion, each piece is produced specifically for the customer rather than mass manufactured.

We take pride in maintaining exceptional quality standards throughout our design, production, and quality-control processes.

Before You Place Your Order

We encourage all customers to carefully review:

• Product descriptions
• Fabric details
• Design references
• Color selections
• Measurements
• Delivery timelines
• Customization requirements

By placing an order, you acknowledge that you have reviewed and approved all relevant information associated with your purchase.

Made-to-Order & Customized Products

The majority of products offered by Attire by Anam Faisal are customized and produced specifically for individual customers.

As production begins immediately after order confirmation and payment verification, we are unable to accept returns, refunds, exchanges, or cancellations due to:

• Change of mind
• Personal preference changes
• Event cancellations
• Delayed requirement of outfit
• Incorrect measurements provided by the customer
• Styling preferences
• Fabric preferences after approval
• Minor variations resulting from handcrafted production

Handcrafted Product Disclaimer

Every garment involves skilled manual workmanship including tailoring, embroidery, embellishment application, finishing, pressing, and quality inspection.

As a result, slight variations may naturally occur, including but not limited to:

• Embroidery placement
• Lace placement
• Motif positioning
• Handwork density
• Stone placement
• Decorative detailing
• Stitching characteristics
• Finishing details

These variations are considered normal characteristics of handcrafted products and shall not be regarded as manufacturing defects.

Size & Measurement Policy

Customers are solely responsible for providing accurate measurements when placing customized orders.

While our production team follows submitted measurements carefully, slight tailoring tolerances of approximately ±1–2 inches may occur due to the handcrafted nature of garment construction.

Attire by Anam Faisal shall not be held responsible for fitting issues resulting from inaccurate measurements submitted by customers.

Fabric Disclaimer

Fabric texture, softness, drape, transparency, weight, and appearance may vary slightly depending on:

• Material composition
• Dyeing processes
• Manufacturing batches
• Supplier availability

Such variations are considered normal within the textile industry and do not qualify as manufacturing defects.

Color Accuracy Disclaimer

We strive to present product colors as accurately as possible through professional photography and videography.

However, slight color variations may occur due to:

• Professional studio lighting
• Natural lighting conditions
• Device screens
• Mobile displays
• Monitor calibration
• Brightness settings
• Fabric dye lots
• Digital image processing

  Customers acknowledge that minor color differences between website images and the final garment may occur and shall not constitute grounds for refund, exchange, cancellation, dispute, or chargeback.

Embellishment Disclaimer

Products featuring:

• Beads
• Pearls
• Crystals
• Stones
• Sequins
• Decorative embellishments

may occasionally experience minor loosening during shipping, handling, storage, or normal wear.

Such occurrences are considered normal characteristics of embellished garments and do not automatically qualify as product defects.

At Attire by Anam Faisal we prioritize quality assurance to ensure that customers receive products free from defects. Our quality checks include thorough inspections during manufacturing and packaging stages. We employ skilled professionals who meticulously examine each product for any flaws, inconsistencies, or damages that may affect its functionality or appearance.

A product may only be considered defective if it contains:

• Significant manufacturing faults
• Major tailoring errors
• Material damage existing prior to delivery
• Substantial deviation from confirmed order specifications

The following shall not be considered defects:

• Color variations
• Handmade variations
• Fabric texture differences
• Minor stitching characteristics
• Measurement tolerances
• Embellishment placement variations
• Design placement variation

 Furthermore, we adhere to strict quality control standards and industry best practices throughout the production process. This includes using high-quality materials and implementing measures to prevent defects during handling and shipping.

Notification of Defect:
If you receive a product with defects, kindly notify us within 48 hours of receiving the item. To notify us of a defective product, please contact our customer service team at +92 324 632 2468 or attirebyanamfaisl24@gmail.com and provide the following information to justify your claim:

• Order number or reference
• Description of the defect
• Clear photos or videos showing the defect
• Any other relevant details or documentation related to the defect

Return Process:
We will guide you through the return process to our address in Pakistan. All shipping and customs charges associated with the return are to be covered by the customer. Please follow these steps:

Notify us of any defects within 48 hours of receiving the item, providing order details and evidence of the defect.

Upon approval, securely pack the item and ship it to our return address at your expense.

Once received, we'll assess the defect and offer a resolution, which may include a replacement, store credit, or refund (if eligible).

Thorough Investigation:
Upon receiving the defective product, we will conduct a comprehensive investigation to assess the reported issues.

Our investigation process includes visual inspections, documentation review, communications, and an internal review to thoroughly assess reported issues with the items and determine the appropriate resolution.

Chargeback & Payment Disputes

Customers agree to contact Attire by Anam Faisal before initiating any payment dispute, credit card chargeback, banking complaint, or payment reversal request.

The brand reserves the right to contest fraudulent, inaccurate, or unjustified disputes using:

• Order confirmations
• Customer approvals
• WhatsApp communications
• Email communications
• Website records
• Production records
• Shipment tracking records
• Courier confirmations

  Delivery confirmations

  By placing an order, customers acknowledge that customized and made-to-order products are produced specifically for them and may not qualify for payment reversals based solely on personal dissatisfaction, event cancellations, change of mind, delayed need, subjective expectations, or preference changes.

 Refund or Replacement:
Based on our findings and in adherence to our policy, we will proceed with either a refund or a replacement. Refunds are issued only in exceptional cases, at the discretion of the brand. Generally, we do not accept exchanges or refunds. Exceptions are made only in cases of verified defects, as determined by the brand.

Discretion of the Brand:
The brand reserves the right to make final decisions on refunds and replacements based on the outcome of the investigation.

Cancellation Policy

Eligibility:
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated, as per the timeframe mentioned in section 3.2. Cancellation requests are subject to approval and will not be possible for orders already processed or shipped. If the time window for cancellation has elapsed, the customer will not be allowed to cancel their order, and all associated costs will have to be borne by the customer.

Timeframe:
Customers can initiate a cancellation request within 24 hours of placing their order. After this timeframe, cancellation requests may not be accommodated.
To cancel an order, please contact our customer service team immediately with your order number.

Refund Process:
If a cancellation is approved, refunds will be issued in the form of store credit of the same value. This store credit is valid for the online store only and must be used within 1 month from the date of issuance. The expected timeframe for processing refunds is 7-14 business days from the date of cancellation approval.

Exceptions:
      The following items are exempt from cancellation and refund:

• Final sale items marked as non-returnable or non-refundable.
• Personalized or custom-made products where the production process has been initiated.

Procedure:
To initiate a cancellation request, customers must contact our customer support team at +92 324 632 2468. or attirebyanamfaisal24@gmail.com. Please provide your order number and reason for cancellation when contacting us.

Communication:
Upon cancellation of an order, customers will receive a single notification via email and/or SMS to their registered email address and phone number. This notification will confirm the receipt of their cancellation request as well as the status of the cancellation.

Liability:
Customers are liable for providing accurate order details and initiating cancellation requests within the specified timeframe. Attire by Anam Faisal holds liability for processing cancellations promptly and issuing refunds in accordance with the policy.

Changes or Updates:
Any changes or updates to the cancellation policy will be communicated to customers via email and updated on our website. It is recommended to review the cancellation policy periodically for any revisions.